Jim Hammill is the president of the Roadtrek company. Recently he has taken up residence on a Roadtrek Facebook fan page and has been responding to Roadtrek owners, answering questions, and helping to resolve problems.
There are three Roadtrek pages on Facebook. One is the Roadtrek corporate site and then there are two that have been in existence for some time that owners of Roadtreks have come together to share experiences and ask questions of each other. Mr. Hammill selected one of these pages - not the Roadtrek corporate page - and joined and became very active in the discussions. He has, through what he has written in some of his posts, invited Roadtrek owners to interact with him - not only on this page but through his email address as well.
When word got out about this, there was a sudden flurry of new memberships, which made the page owner wonder what was going on. Once she was told what was happening she seems OK with his being there and the page suddenly becoming very popular.
Mr. Hammill (Jim) is very gracious and very open. He also seems to be a very down to earth guy who cares about his company, his product, and his customers. He has announced new work in progress. He has asked for suggestions. He has gone out of his way to find sources for parts and help for Roadtrek owners with problems, including older models.
Mr. Hammill is not alone in this idea. On the RV.net, forum, which is run by the Good Sam RV Club, though it is not Good Sam specific, the president of Good Sam, Marcus Lemonis, has been present on a special Good Sam forum section - open to all - to answer questions and complaints. It is good that these two top RV corporate execs have made themselves available to their customers.
If you would like to become a member of the Facebook page with Mr. Hammill - and Mr. Hammill has made it clear that you can still contact him through his email or get help from him at Roadtrek even if you don't want to belong to Facebook - and many don't - but if you do - here is a link:
You need to register for Facebook before you can join any Facebook page.
There are three Roadtrek pages on Facebook. One is the Roadtrek corporate site and then there are two that have been in existence for some time that owners of Roadtreks have come together to share experiences and ask questions of each other. Mr. Hammill selected one of these pages - not the Roadtrek corporate page - and joined and became very active in the discussions. He has, through what he has written in some of his posts, invited Roadtrek owners to interact with him - not only on this page but through his email address as well.
When word got out about this, there was a sudden flurry of new memberships, which made the page owner wonder what was going on. Once she was told what was happening she seems OK with his being there and the page suddenly becoming very popular.
Mr. Hammill (Jim) is very gracious and very open. He also seems to be a very down to earth guy who cares about his company, his product, and his customers. He has announced new work in progress. He has asked for suggestions. He has gone out of his way to find sources for parts and help for Roadtrek owners with problems, including older models.
Mr. Hammill is not alone in this idea. On the RV.net, forum, which is run by the Good Sam RV Club, though it is not Good Sam specific, the president of Good Sam, Marcus Lemonis, has been present on a special Good Sam forum section - open to all - to answer questions and complaints. It is good that these two top RV corporate execs have made themselves available to their customers.
If you would like to become a member of the Facebook page with Mr. Hammill - and Mr. Hammill has made it clear that you can still contact him through his email or get help from him at Roadtrek even if you don't want to belong to Facebook - and many don't - but if you do - here is a link:
You need to register for Facebook before you can join any Facebook page.